Refund Policy

Nourish Spa & Skin Clinic
Last updated: 24.07.2026

At Nourish, we want every treatment to leave you feeling cared for and confident in the results. This policy explains how refunds, credits and exchanges work for treatments, packages and gift vouchers, and sits alongside our Terms & Conditions and Cancellation Policy.

1. Our Commitment

If something about your visit falls short — the treatment wasn't delivered with the care and skill you'd expect, or there's an issue with a booking on our end — please tell us as soon as possible, ideally within 48 hours of your appointment. We'd always rather make it right than have you leave unhappy.

2. Change of Mind

Because our treatments are a personalised service delivered at a specific appointment time, we're not able to offer a refund simply for a change of mind once a treatment has been carried out. If you need to change or cancel an appointment before it happens, please refer to our Cancellation Policy (48 hours' notice required to avoid a cancellation charge or loss of deposit).

3. Deposits & Cancellation Fees

Deposits paid to secure a booking (50% of the treatment value for bookings over $50) are transferable to a new appointment time where at least 48 hours' notice is given. Deposits and cancellation fees are non-refundable for cancellations made within 48 hours of the appointment, or for no-shows, in line with our Terms & Conditions.

4. If a Treatment Doesn't Go to Plan

Your rights under the Australian Consumer Law always apply and are not limited by this policy. If a treatment was not provided with due care and skill, was not fit for the purpose discussed at consultation, or did not match what was agreed with your therapist, you may be entitled to:

a complimentary correction or follow-up treatment, or
a partial or full refund of the treatment cost,

depending on the circumstances. We assess each case individually — please contact us to discuss what happened so we can find the right resolution.

Please note that skin and body treatments can produce different results for different people depending on skin type, condition and how closely aftercare advice is followed. A result that differs from what you hoped for — where the treatment itself was carried out properly and as agreed — is not on its own grounds for a refund, but we're always happy to talk through next steps, including complimentary adjustments where appropriate.

5. Packages & Treatment Series

Skin Journey Packages and other multi-session series are refundable, on a pro-rata basis for unused sessions, if requested before the second session has been used. Once two or more sessions of a package have been completed, the package is non-refundable, though remaining sessions may be transferred to another guest at our discretion. Package sessions not used within the agreed timeframe (typically 6 months from purchase) are not refundable.

6. Gift Vouchers

Gift vouchers are non-refundable and cannot be exchanged for cash, except where required by law. If a voucher is lost, damaged or stolen, please contact us with proof of purchase and we will do our best to assist. Vouchers remain valid for the period stated at purchase (or 3 years by default, in line with Victorian law).

7. Retail & Skincare Products

Unopened, unused retail products purchased at Nourish may be returned within 14 days of purchase with proof of purchase for a full refund or exchange. Opened or used products cannot be returned unless faulty. Products found to be faulty or not of acceptable quality will be refunded, replaced or repaired in line with the Australian Consumer Law.

8. How to Request a Refund

To request a refund, credit or correction, please contact us with your name, appointment date, treatment received and the reason for your request:

Nourish Spa & Skin Clinic

Level 2, 157 Fitzroy Street, St Kilda, Victoria 3182

We aim to respond to all refund requests within 3–5 business days.

9. Refund Method & Timeframe

Approved refunds will be returned to your original payment method where possible. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider. Where a refund to the original payment method isn't possible, we will offer a credit note or bank transfer by agreement.

10. Changes to This Policy

We may update this Refund Policy from time to time. The version published on this website at the time of your purchase or booking will apply.