Terms & Conditions

Nourish Spa & Skin Clinic Last updated: 24.07.2026

Welcome to Nourish Spa & Skin Clinic. These Terms & Conditions govern your use of our website and your booking and receipt of treatments with us. By booking an appointment, purchasing a package or gift voucher, or using this website, you agree to the terms set out below. Please read them before your visit — if anything is unclear, we're happy to talk it through before you book.

1. About Us

Nourish Spa & Skin Clinic ("Nourish", "we", "us", "our") is located at Level 1, 157 Fitzroy Street, St Kilda, Victoria 3182. These terms apply to all bookings made in person, by phone, or through this website.

2. Bookings & Deposits

A booking is confirmed once you have selected your treatment, time and provided your details. A 50% deposit is required to secure any booking over $50. Deposits are deducted from the final cost of your treatment and are non-refundable if the cancellation policy below is not met.

We recommend booking in advance, particularly for longer rituals, packages and weekend appointments, as availability is limited.

3. Cancellations & Rescheduling

We kindly request a minimum of 48 hours' notice for any cancellation or reschedule. This allows us to offer your appointment to another guest.

Cancellations or reschedules made with at least 48 hours' notice will not incur a charge, and any deposit paid may be transferred to a new booking.
Cancellations made within 48 hours of your appointment, or no-shows, may forfeit your deposit or incur a cancellation fee of up to 50% of the treatment value.
Repeated late cancellations or no-shows may require full pre-payment for future bookings.

We understand that unexpected circumstances arise — please contact us as early as possible and we will always do our best to accommodate you.

4. Late Arrivals

If you arrive late, we will do our best to accommodate you within your remaining appointment time. Depending on availability, your treatment may need to be shortened or rescheduled, and the full treatment price will still apply. To receive your full treatment, please arrive 10–15 minutes before your scheduled time.

5. Health, Skin Conditions & Patch Testing

Your safety and comfort are our priority. Prior to treatment, you may be asked to complete a consultation or health questionnaire so we can tailor your treatment appropriately and check for any contraindications.

Please let us know at the time of booking, or before your treatment begins, if you:

Are pregnant or breastfeeding (relevant for massage, facials, peels and skin needling)
Have any skin conditions, allergies, sensitivities or recent sun exposure/sunburn
Are using prescription skincare (e.g. retinoids, Accutane/isotretinoin) or have had recent cosmetic procedures (e.g. Botox, filler, chemical peels)
Have a medical condition, are taking blood-thinning medication, or have any concerns about a treatment's suitability for you

A patch test is required at least 24–48 hours before any tinting service (brow tint, lash tint) for new guests, and is strongly recommended for anyone who has not had the product used on them before. We reserve the right to decline or modify a treatment where a patch test has not been completed, or where we believe a treatment is not suitable for you on the day.

We reserve the right to refuse or modify treatment where, in our professional judgement, it is not safe or appropriate to proceed.

6. Consultations & Treatment Suitability

Advanced treatments — including HydraFacial, chemical peels, skin needling and LED light therapy — involve a consultation to assess your skin and confirm the treatment is right for you. Recommendations made by your therapist (including home-care advice and recommended treatment intervals) are provided in good faith based on your skin's presentation on the day and your disclosed history.

7. Results & Expectations

Nourish is committed to honest, realistic guidance about what a treatment can achieve. Results vary from person to person depending on skin type, condition, lifestyle and how closely home-care advice is followed. We do not guarantee specific outcomes.

For treatments with a typical duration of effect (for example, Lash Lift and Brow Lamination, which generally last up to four weeks), this is an estimate based on average hair growth cycles and home care, and individual results may vary.

8. Minors

Guests under the age of 16 must be accompanied by a parent or guardian, who must provide consent for treatment. Some treatments (including waxing, skin needling, chemical peels and advanced skin treatments) may not be suitable for younger guests — please contact us prior to booking if you are booking for someone under 18.

9. Pricing & Payment

All prices are listed in Australian Dollars (AUD) and are current at the time of publishing. Prices are subject to change without notice; the price confirmed at the time of booking or displayed at check-in will apply. We accept EFTPOS, Visa, Mastercard, cash and Afterpay.

10. Gift Vouchers

Gift vouchers are valid for the period stated on the voucher (or, where not stated, for 3 years from the date of purchase, in line with Victorian consumer law) and must be presented (physically or digitally) at the time of booking or payment. Gift vouchers are not redeemable for cash, cannot be replaced if lost or stolen unless proof of purchase is provided, and cannot be used in conjunction with other offers unless stated otherwise.

11. Packages & Treatment Series

Skin Journey Packages and other multi-session treatment series are intended to be used by the original purchaser within a reasonable timeframe (typically 6 months from purchase, unless otherwise agreed) and are non-transferable and non-refundable once the first session has been used, except as required by law. Individual sessions within a package should be booked in line with the recommended treatment interval advised by your therapist.

12. Refunds

Refunds for treatments already provided are not offered where the service has been delivered as described, except where required under the Australian Consumer Law (for example, where a service is not provided with due care and skill). Unused, unbooked deposits and package sessions may be refunded at our discretion, less any applicable cancellation fees. Please see our separate Refund Policy for full details.

13. Personal Belongings

Nourish is not responsible for the loss, theft or damage of personal belongings brought onto the premises. Please keep valuables with you or ask our team about secure storage during your treatment.

14. Photography & Privacy

With your consent, we may take before-and-after photographs to track treatment progress or for use in our marketing (including our website and social media). You may decline this at any time, and any consent given can be withdrawn in writing. Personal and health information you share with us is collected only to provide safe, personalised treatment and is handled in accordance with our Privacy Policy and the Australian Privacy Principles.

15. Conduct

We are committed to providing a calm, respectful environment for all guests and staff. We reserve the right to refuse service or end an appointment where a guest's behaviour is abusive, unsafe, or otherwise inappropriate.

16. Website Use & Intellectual Property

All content on this website — including text, images, logos, treatment descriptions and the Nourish name and wordmark — is the property of Nourish Spa & Skin Clinic and may not be copied, reproduced or used without our prior written consent. While we take care to keep pricing and treatment information accurate and up to date, we do not guarantee the website is error-free at all times, and treatment details should be confirmed at the time of booking.

17. Limitation of Liability

To the extent permitted by law, Nourish Spa & Skin Clinic's liability for any loss or damage arising from your use of this website or receipt of treatment is limited to the value of the treatment or service provided. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

18. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Victoria.

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, policies or legal requirements. The version published on this website at the time of your booking will apply.

20. Contact Us

If you have any questions about these terms, please get in touch:

Nourish Spa & Skin Clinic Level 2, 157 Fitzroy Street, St Kilda, Victoria 3182